Sig Guy, LLC Policies & Procedures
Return Policy
- If we sent you an item not on your invoice we will ship the correct item immediately. We will also include a return label with packaging so the incorrect item can be returned to us. Do not open or install any incorrect items. Please contact us immediately using the "Message us" website feature so we can get this taken care of immediately.
- All "refunds" are in the form of store credit. Store credit will be applied to the account used when the order was placed. All store credit appears on the checkout page as a "payment method" as well as in your profile which can be accessed by clicking on the icon in the top right homepage corner.
- All returns need to include a RMA# so you will need to contact us FIRST. Returns that do not include a RMA # will not be accepted and you will need to pay return shipping if you want the item(s) back.
- Our returns policy is only valid for 30 days from the delivered date. After 30 days we can’t accept any return for that order. Make sure you received of the items you ordered immediately after delivery.
- Only discussed items will be eligible for a refund. Any additional items included in the return that were not previously discussed will not be eligible for store credit. You will have to pay for return shipping if you want those additional items back.
- Returned items must be unused and in the same condition that you received it. They MUST also be in the original undamaged packaging. SIG Sauer FACROTY parts or any products in factory sealed packaging that has been cut/ripped open can not be returned.
- Shipping fees are non-refundable.
- We do not do exchanges as that practice really messes up inventory numbers. If the return is accepted the cost of the product will be applied to your sigguy.com account in the form of store credit
- Any item not in its original condition, packaging is damaged/missing, product is damaged, missing parts, shows signs of installation or shows signs of use can not be fully reimbursed. If an item is returned in this condition only a partial store credit for the product can be issued.
- You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please include RMA# in the packaging. All returns must include tracking information. We are not responsible for lost or damaged returned products. Please provide us with tracking information. It is your responsibility to track your return.
- Please mail returns to:
SG, LLC
314 Old Dover Rd
Rochester, NH 03867
Canceled Orders
A canceled order fee of 4% will be applied to any order cancelled after it has been submitted, unless the cancellation is due to a confirmed error on our part. Orders that have been fulfilled but have not shipped yet may incur a higher cancellation fee due to packaging and label material waste. Customers should be aware that a canceled order fee of 4% will be charged if an order is canceled after submission, except in cases of confirmed errors on our end.
Item(s) Missing / Incorrect item(s)
Should you receive a product other than what you ordered or discover a missing item, rest assured we will promptly resolve the issue. Please send us a photo of the incorrect item(s) to prevent any future discrepancies. Please send pics using the "message us" website feature.
We video each packaged order. If an item is missing, please confirm it did not fall out while opening. Tiny items are typically affixed to the included packing slip. Be thorough in checking packages with packing peanuts to prevent accidental product loss.
Lost Package
The very first step is to determine if the package is actually lost. All packages are tracked by USPS via GPS. USPS will be able to tell you within feet where your package is or was delivered to. It is very common for tracking to indicate packages were delivered only to have them actually delivered at a later date. We recommend contacting your local post office immediately for assistance as they will have questions only you can answer. Do not wait as the chances of recovering lost shipments decrease the longer you wait.
If your local USPS representative states the package is lost please contact us so we can file a claim with USPS. For whatever reason USPS like to tell you to contact us and have us send a replacement. That is not how this works. USPS was paid to perform a service therefore they are responsible for that service not Sig Guy, LLC. The claim process is necessary for several reasons. The majority of instances a claim is submitted the "lost" package miraculously reappears and is delivered. In the even the claim process verifies the package is lost the following process will apply.
Shipping insurance protects your package from Sig Guy, LLC to the shipping address you provided. If your package is lost from our location to your location then it is covered by shipping insurance. Shipping insurance DOES NOT cover theft once delivered to the shipping address you provided. It is YOUR responsibility to insure the delivery location is a secure location. If the location is a public location such as an office building we recommend adding signature required. If you want this option please leave a message on the checkout screen.
1.You DIDN’T purchase additional shipping insurance through sigguy.com:
All packages shipped via USPS automatically include $100 shipping insurance paid by USPS. They will reimburse for loss up to $100 or the value of your order whichever is the smaller amount. The shipping charge on your order is paid to USPS to provide shipping. Sig Guy, LLC is not the shipper. USPS is the shipper and is responsible for all packages once they take possession of them.
2.You DID purchase shipping insurance through sigguy.com:
We will ship replacements for all lost items AFTER the claim process is completed and it is verified in writing by USPS that the package is in fact lost. Replacement(s) will be sent not store credit. The only time store credit will be issued is if a particular item is out of stock.
Package Delayed / Stuck /Stopped Moving
USPS is the sole company capable of addressing this matter as they are the shipper and possess the package. It is advisable to reach out to your LOCAL post office for support. Providing them with the tracking information will enable them to offer a delivery status update. USPS is the exclusive company that can provide assistance for this matter.
Package Returned To Sender
We recommend contacting your local post office immediately to see if a delivery attempt has actually been attempted. It's common that tracking status doesn't truly reflect the actual status of your delivery. If it's determined that they do still have your package arrangements will need to be made for redelivery or for you to go to your local post office facility and pick it up.
We ship all orders to the address supplied by the customer. If a package is being returned to sender its because there is insufficient or incorrect shipping address information that was provided by you. If the local post office can't find where you live then according to them the address you supplied must be incorrect. If the address is correct it is up to you to ensure your local post office knows how to get to your location.
In some cases when customers are typing in their shipping information their web browser auto-fill feature inserts an incorrect address. Make sure you verify the correct address was provided before submitting your order.
Once a return package is received store credit will be issued for the amount paid for the product(s). Shipping is not reimbursed. If you want the product(s) a new order will have to be submitted and shipping paid for again.
Package Shipped To Wrong Address
Once your order is placed you will receive an automated order confirmation email. Make sure the shipping information is correct. This information is provided to us by YOU. We have no idea if the address provided is correct, incorrect or incomplete as we do not know what your address is.
You will also receive a shipping notification right after the shipping label is created. Again you will need to verify if the shipping address is correct. If the shipping address is incorrect you need to notify us IMMEDIATELY so that the shipping address can be manually changed and a new shipping label is created.
Once USPS picks up our outgoing packages there is nothing we can do to prevent it from being delivered to the incorrect provided address other than the 3 following options.
1. You can place another order immediately and we will get that right out to you so there's no delay. If the incorrectly addressed package gets returned to us store credit will be issued for the amount paid for the products. Shipping costs are not refunded.
2. Wait and see if the package with the incorrect provided address gets returned to us. Once it gets returned store credit will be issued for the amount paid for the products. A new order will need to be submitted if you still want the products as shipping will need to be paid for again. Triple check the provided shipping address is correct.
3. A package intercept can be initiated. For a fee , USPS Package Intercept® lets the sender or recipient stop delivery or redirect a package that is not out for delivery or already delivered. Most domestic mailings with a tracking or extra services barcode are eligible for Package Intercept. You can only request a Package Intercept online using the following link to USPS's website.
Package intercept link: https://retail-pi.usps.com/retailpi/actions/index.action
Defective Product / Warranty Issue
If the product you received doesn’t fit properly or is defective you need to contact the manufacturer directly. We understand this might be inconvenient but every time there has been an issue it was resolved very quickly. Every company we work with has excellent customer service. If they didn't we wouldn't be working with and promoting their products. This process is the same for every company we work with. This is their policy not ours.
They are the experts on that particular product and their engineers are the best people to be able to trouble shoot the issue. The manufacturers want to handle these cases directly as their might be a problem with the manufacturing process that they need to be aware of.
It doesn't make sense for us to send a replacement part that is exactly the same as it will most likely have the same issue as the one you received. The manufacturer will also have questions only YOU can answer. This is why they need to communicate directly with you.
Please visit the manufacturer’s website for their contact information. If you have ANY issues with any manufacture regarding a warranty or defective product please contact us immediately so we can assist.
Signature Required / No Signature Required
We add signature required to all orders over $250. This is for both yours and ours protection. If you are not available during the delivery to sign for the package we recommend contacting your local USPS to ask them to hold it for you at the post office. This way you can go in at your earliest convenience and sign for it.
You can request we do not add signature required to any order. By doing so YOU assume all responsibility of the shipping and delivery of your order. We can not verify your high value order was delivered to you without a delivery signature so that responsibility now belongs to you. If you are not available to sign for a package we recommend having it held at your local post office so you can sign for it there.
Privacy Policy
Last updated: February 16, 2025
This Privacy Policy describes how Sig Guy (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from sigguy.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately..
Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
Please note that while your browser may allow you to transmit a “do not track” signal, like many websites, our Site is not designed to respond to such signals. To learn more about “do not track” signals, you can visit http://www.allaboutdnt.com/.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:
With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
CategoryCategories of Recipients
Identifiers such as basic contact details and certain order and account information
Personal information categories listed in the California Customer Records statute such as basic contact details and certain order and account information
Commercial information such as order information, shopping information and customer support information
Internet or other similar network activity, such as Usage Data
Geolocation data such as locations determined by an IP address or other technical measures
Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
Business and marketing partners
Affiliates
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete: You may have a right to request that we delete personal information we maintain about you.
Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@sigguy.com.